First of all, big many thanks and shout out to the Cust Svc rep Laura. She is quite helpful and was capable to handle my issue swiftly. You need to come to feel extremely privileged to possess her as an staff.
Just crafting to Allow you are aware of inspite of The problem in getting to my place on March 2, 2016, and the disappointment I'd Together with the scheduling from you, I had been very happy with the workers at Charlotte, North Carolina. All of that I arrived in connection with were being most helpful and kind.
Once we lastly received an email response from American Airways, the total reaction time was approximately 1 hour. Though we waited an hour, we did obtain many responses to our Preliminary query:
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Hello there American Airways, I don’t think it truly is wholesome to carry it in: So I had the worst expertise at any time, traveling this time for the duration of my vacation to New York on 1169 flight DFW LGA 5/eight/sixteen. To start with, I'd seat 22A or some thing, and out of the blue I am sent right down to The underside from the airplane to seat thirty. I don’t know the number of excursions the aircraft had accumulated, but I must claimed that I couldn't do the rest but look ahead to the journey to finish to vomite (the scent was Awful) could not eat, or maybe snooze in the slightest degree- and I wasn't the sole one particular suffering from that. Moreover, I understand that you experienced new training flight attendants on board, but was also the pilot?
3) May well five at HPN we experienced to locate chair…girl attendant couldn't push passenger up ramp onto plane, so he walked…..Whenever we arrived at ORD we had to discover chair at One more gate….
I won't ever be use AA once more!! I booked a flight for me and my son to join our relatives on vacation. Prolonged Tale limited some thing came up and we have been unable to go at this time. I named your company with about a months see. Canceled the fight with mobile phone rep John; who was incredibly polite. He did not say nearly anything about the quantity of charge I will be come about for canceling the flight. I identified as back again to check with concerning the demand and I used to be explained to that I will be demand $two hundred by AA and $50 through the source I accustomed to ebook the flight for each man or woman. That I would've a $15 credit history for every human being… I requested to talk to her supervisor and Michelle Morgan was the person I following talked to. She was no help, I questioned to talk to her supervisor and she or he stated that there was not a soul higher than her. I advised her that I was sure that there was anyone higher than her. Ultimately she stated which i could go to The shopper relations Internet-website. Again I asked her 2 times for her supervisor’s title and he or she replied purchaser relations. I yet again informed her I preferred the identify of her direct supervisor, the person who she documented to…the name supplied was Jalia Elisidi .
At check in for flight 2356 my bag was viewed by staff as oversized. Put in sizing Look at & was one inch to tall . My gripe- my partner with equivalent bag was not ( diff colour) asked to measurement Check out. noticed numerous definitely far too tall baggage past Verify pt. your getting rid of $.
There’s practically nothing like having AA personnel acquire above gate forty six terminal d on Sunday, November three. Is this their breakroom? 6 men for an hour or so and I see that several are “chiefs” about the uniform patch. I’m so glad I paid to pay attention to Felix and Guerillmo yell and chuckle for an hour or so
Charlestown to Akron worst boarding encounter ever. Gate 38 b. A greyhound bus terminal is best operate. Fantastic luck on your new Occupations
I am sorry to state that our encounter on the AA counter in Newark was under stellar – Of the two customer service reps with the counter assisting travellers checking in, one particular committed her the perfect time to ONLY Firstclass passengers, and another woman looked as if it would do as minor as possible – also busy stressing about what Anyone else was doing – all except what she may be executing! As the road grew lengthier, the less interested she became, and her Mindset was horrific – It took reference us fewer time for you to get into the Airport than it did standing in line to check in! (around an hour with only four people before us). By the point we stepped up for the counter – a brand new agent bought on board – we needed to “quiet ourselves down” – you may picture how another forty or so individuals began to sense behind us! As you frequently try to inform us, you “care” about the passenger, which person could use a certain amount of Mind-set adjustment – or obtain her Yet another placement!
I'm very unhappy using this service from American Airlines. We had planned a holiday that we assumed would begin by savoring Excellent service from American.
I'm 62 decades outdated, and was over a flight from Orange County, Ca to Jacksonville, NC. All went properly right up until I arrived at Charlotte,NC. For the reason that I had wheel chair aid I used to be helped otherwise I feel I would not have already been. Immediately after two flight were being cancelled on that night I wasn’t genuinely certain what I might do. But due to kindness of your respective staff members they wheeled me to customer service equally situations, And at last on getting the news that A different flight would not be scheduled until eventually the early morning with the 3rd they designed sure I had a motel paid for by american airlines which I very much appreciated. Staying alone was a bit scary, but I built it through, and managed to obtain back again into the airport at five:30 the subsequent morning. And once again this flight was cancelled as well. At this time I organized to only go to a different metropolis. Upon obtaining on that flight there was a electrical hearth during the cabin of your plane, and after being during the air for about 10 minutes it absolutely was rotated and we have been taken from the airplane in a very hurry.
I've to confess that I was selfishly satisfied to be able to e book my flight ahead of all of your current other consumers and that the agent was ready to get rid of the charges.